[LEGACY] Why did my Scheduled Notification not send?

Follow these steps to trouble shoot why a customer or staff might not have received a scheduled notification. 

Most of the time a Notification hasn't been delivered due to one of the following reasons:

1. Check Activity log first, filter by booking ID, then see a list of any scheduled email/ SMS sent or not sent and why - eg. The scheduled E-mail "Payment Reminder" did not send because booking #342 has paid in full.

2. Has the Scheduled Notification not sent for all bookings or just a few? Check Scheduled Notification settings are correct.

• If the booking has come in after the scheduled deadline, the email won't send - you don't want to bombard the customer if you have 30 odd scheduled emails set up.
• Notifications set up based on 'Before or after the event' eg. '2 days Before the Event' will be scheduled based on the Event Time. If you have not set a time field, this will default to 7pm.

3. Is your email account set up to avoid customers Spam folders? Ensure that you have checked your email test score through https://www.mail-tester.com

• Create a lead in your BoothBook using the email address supplied at the testing site above
• Send that lead either a proposal email (if on a newbie plan) or a conversation email if on the Basic, Pro or Enterprise plan
• On the Mail Tester Site Check your score and any recommendations it has. If it says you're email SPF is not set up, follow the procedures at: Emails going into customers spam folders or not being delivered?
• Also check your email score from your business email inbox using a new email from https://www.mail-tester.com

4. Have you changed the date of your event at all on the Booking? Please ensure that you've checked the reschedule notifications check box under the date change section?

5. Try setting up SendGrid Integration and see if it improves deliverability of your emails.