How to charge Travel Fees

When customers are booking your services, they can enter their venue postcode into the relevant box on the booking form.

1. Go to your Profile Icon (bottom left) > Settings

2. Select Travel Fees from the menu.

3. Ensure you are on the Pricing Tab.

4. In Distance Units, select either Miles or Kilometers - Choose the units of distance to display to your customers.

5. In Pricing Strategy, select either Price per miles / Price per kilometers (dependant on your choice) or Distance Bands
   

If choosing Price per Miles (or Price per kilometers)

1. In the “Base Rate” field, enter the price exclusive of taxes. Set the base rate to start calculations from.

2. In the Price per miles (or Price per kilometers) field, and enter the price exclusive of taxes. Set the price per mile that you will charge customers from every mile over the Free Mileage Cap.

3. In the Free Distance field, type your Value (e.g 10 miles) - Set the distance you are willing to travel for free. (One way)

4. In the Maximum Distance field, type your Value (e.g 100 miles) - Set the maximum distance you are willing to travel, or leave blank to disable. (One way)

5. Click Save
   

If choosing Distance Bands

1. Click +Add Band

2. In the "From” field, type your Value (e.g 0)

3. In the "To" field, type your Value (e.g 10)

4. In the "Currency" field, type your Value (e.g 100)

5. Should you wish to create extra bands, click on + Add Band (repeat as necessary)

6. Click Save

How to Add a Travel Fee to Your Booking Form

If your business charges customers a travel fee based on the distance to their booking location, you can easily add a Travel Fee field to your booking form.

Follow the steps below to set this up:

1. Select Bookings from the main left menu and then click the Forms tab. Find the booking form you would like to add the travel fee to and open it in the form builder.

2. In the form builder, decide where you would like the travel fee to appear on your booking form. Click the blue + button in the location where you want to add the new field.

3. Scroll through the available fields and select Travel Fee. The Travel Fee field will now be added to your form.

4. With the Travel Fee field selected, you'll see the field settings on the right-hand side.

   Under Origin, select where the travel calculation should start from. This will usually be your business address.

5. Next, select the Destination. The Destination is the location where the booking or service will take place. Select Your Venue: Address so the customer's event location can be used for the travel calculation.

6. Once you've selected both the Origin and Destination, save your booking form.

We recommend completing a test booking to make sure the travel fee is being calculated correctly and appearing as expected before your form is made available to customers.

Please watch the video below for additional reference.