How do I start a Live Chat

Use the ? (Support) icon in the left menu to open your support options.  Go to the Live Chat tab, if there is an agent online available to help, you'll be able to start a New Chat. If there are no agents online, you have the option to Create Ticket instead. - See How do I send a Support Ticket? document

If an agent is online, you will also be able to see Existing Chats. Please do not attempt to send messages from an old chat, please start a new chat with your query.

To help us assist you quickly and accurately, please include the following in your question:

Briefly describe the task, goal, or feature you’re working with.
Explain the issue, error message, or unexpected behaviour you encountered.
Mention what you've done to troubleshoot or fix it.

Please include any relevant details such as

• Any attachments such as a Loom video (https://www.loom.com)

• A screenshot of any error messages (if available)

• Device/OS/browser (if relevant)