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Support

Last update 5 months ago
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BoothBook

How do I send a Support Ticket

Use the ? (Support) icon in the left menu to open your support options. . Go to the Contact tab and click on Create Ticket. You will also be able to see Existing Tickets.

Enter your 

  • Subject

  • Priority - Choose from Low, Medium, High or Urgent

  • Description - please include any attachments within the body of the description, or a Loom video (https://www.loom.com/)

You'll receive an in-app notification when your Ticket has been responded to as well as an email notification.

To help us assist you quickly and accurately, please include the following in your question:

- Briefly describe the task, goal, or feature you’re working with.
- Explain the issue, error message, or unexpected behavior you encountered.
- Mention what you've done to troubleshoot or fix it.

Any relevant details - include
- Device/OS/browser (if relevant)
- Screenshots or error messages (if available)