How to cancel or delete your business account

Cancelling your account

Open your profile menu and go to Billing, then select Cancel.

Your account stays active for any billing days you've already paid for. Once those run out, the account is locked and scheduled for deletion.

What happens to an expired trial

The same outcome applies if a trial simply runs out rather than being cancelled. After a period of time following expiry, the account is scheduled for deletion automatically, without you needing to do anything.

Starting fresh with a new business

If what you actually want is a clean start rather than to leave altogether, you don't need to cancel anything.

Open your profile menu, click the business dropdown at the top, and choose Add Business. This creates a new business alongside anything else on your account, rather than replacing what's already there.

Requesting immediate deletion

Cancelling schedules your account for deletion after your remaining billing period runs out, it isn't instant. If you want your data deleted straight away instead of waiting, there's a separate process for that.

• You must be the primary account holder.

• You must not be in arrears or have any outstanding debts or invoices.

• You must raise a support request through your portal, confirming that you agree to all of your data being deleted.

These conditions exist because immediate deletion is final in a way that ordinary cancellation isn't, so it's treated with more care and needs to come from the person actually responsible for the account.